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This policy was last revised on August 20 2008. Please review this Privacy Statement periodically as we may update it from time to time.
Your trust and satisfaction is of the utmost importance to us at Earthmango. Because we respect your privacy, we have established policies that are intended to ensure your personal information is handled in a safe and responsible manner.
General Security Information
Earthmango's servers are hosted in a secure network facility that has been certified to fully comply with the 2005 Federally mandated Payment Card Industry (PCI) Data Security Standards for network, credit card and customer information protection. In addition, our data center has been certified through audit to be fully compliant with the VISA CISP (Cardholder Information Security Program) and MasterCard SDP (Site Data Protection) programs. These programs provide a solid operating framework to reduce the probability of fraud through theft of cardholder data and compliance is mandated by credit card associations.
Our data center's sophisticated security systems include 24/7 monitoring, professionally certified security personnel, and advanced dual authentication access protocols. These security systems are audited annually and certified as required by VISA's CISP security standards.
For your protection, we permanently delete credit card numbers from our server once an order is completed and closed. NO record of your credit card number is permanently stored by Earthmango in any form. All hard copies of documents containing customer personal information are shredded upon completion of your order. Earthmango has made every attempt to install the appropriate security measures on our website and in our hosting servers to protect against the loss, misuse or alteration of information that we have collected from you. Our company has undergone a through authentication process by Network Solutions. one of the largest international providers of Secure Socket Layer (SSL) Certificates. Click on the Site Safe Secure Site seal above to obtain more information about Earthmango's Secure Sockets Layer (SSL) communication certification and company validation.
Payment Security
During the checkout process, you will be asked to provide personal and payment information. This is done to protect you from identity theft fraud as well as to protect Earthmango. When we transfer and receive this sensitive information, we will redirect you to a secure server. During this process you will see either a solid key icon or a locked padlock icon at the lower portion of your browser window. If your browser is configured to do so, a dialog box will alert you that you are entering a security area and will ask if you want to view secure data. These steps are are your assurance that your information is being securely handled via a technology called Secure Sockets Layer (SSL). Earthmango uses a dedicated SSL key and does not share this service with other merchants. Our checkout and payment processes use a third party secure payment processing provided by VeriSign/PayPal. Credit card and personal details are dual encrypted in our store database during the transaction and are further encrypted when your data is transmitted over the Internet from our servers to VeriSign, Inc.. Credit card information is erased from Earthmango's servers as soon as the order is closed. No personal financial data are retained on the Earthmango's servers or in any local database.
Please note that e-mail is not encrypted and is not considered a secure means of transmitting credit card numbers. Earthmango will never ask for personal or financial information to be transmitted in that manner.
Information we may collect
When you visit our Web site, our Web server automatically collects the following information: a) your Internet service provider’s address, b) the referring URL and, c) information on the pages you access on our site. This information does not identify you personally.
We also collect personally identifying information that you willingly provide, such as survey information and information you provide when you make a purchase, register your e-mail address or sign-up for sweepstakes or contests.
Earthmango.com does not retain your credit card information in our database.
How we use that information
The information we collect is used:
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to generally improve the content and layout our Web site
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to improve the shopping experience for our customers
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to notify you about updates to our Web site
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to contact you for marketing purposes (with your approval)
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with your permission, shared with other organizations for marketing purposes
Personal information that you provide will be added to our customer file. If you agree, you may receive periodic e-mail, mailings or other contact from us with information on new products and services, discounts, special promotions or upcoming events that we offer. If you do not wish to receive such correspondence in the future, please click on the "opt-out" link on any e-mail you receive from us.
Please note that when you make a purchase and provide us with your e-mail address, we may send you confirmation of your order via e-mail even if you have chosen not to receive future email from us about our products and services. We may also contact you by mail or telephone if we have questions about your order.
In some instances, we use third party companies to help us to: (1) provide our products and services to you; (2) assist us in managing customer information; (3) fulfill promotions; and, (4) communicate with you. Some of these vendors are given access to some or all of the information that you provide to us, including your e-mail address and may collect some information on our behalf. These vendors are contractually restricted from using your information in any manner, other than in helping us to provide you with the products and services available from Earthmango.
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Links to Third Party Sites
Our Site contains links to other Internet sites owned by third parties. Your use of each of those sites is subject to the conditions, if any, that each of those sites has posted. We have no control over sites that are not ours and we are not responsible for any changes to or content on them. Our inclusion on our sites of any third party content or a link to a third party site is not an endorsement of that content or third party site.
Your correspondence or related activities with third parties, including payment transactions and goods delivery transactions, are solely between you and that third party. You agree that Stonemango, LLC/Earthmango.com will not be responsible or liable for any loss or damage of any sort incurred as the result of any of your transactions with third parties. Any questions, complaints or claims related to any product or service should be directed to the appropriate vendor.
If you make a purchase from another Merchant or Shopping Portal Site with a link originating from the Earthmango website or a Merchant catalog or website offering Earthmango product, the information you provide to that Merchant, such as your credit card number and contact information, is provided to the Merchant and not to Earthmango. If you do not advise them to the contrary, you should know that the Third Party Merchant may share your name and postal and email addresses with third parties, including Earthmango. You should also know that these Merchants have their own privacy and data collection practices and are not covered by the Earthmango privacy statement.
Merchants on the Earthmango website and those Merchants, who send catalogs or host websites linking to or offering Earthmango products for sale, have separate privacy and data collection practices. We have no control over and therefore no responsibility or liability for these independent policies. For more information regarding Earthmango Merchants or other Merchants who send catalogs or host websites "presented by" Earthmango and their privacy policies, please see the Merchant’s home page and click on their Information link or review the customer service section of any catalog you may receive from the Merchant.
Changes to this privacy statement
If our information practices change at some time in the future we will post the policy changes on the privacy page of our Web site to notify you of these changes. You should check our Web site periodically for more information on how we use the data we collect. |