return policy and guarantee

Our Guarantee

Earthmango has a 100% satisfaction guarantee.* If you are not happy with our products or services for any reason, we'll exchange it or refund the credit card used for purchase if the item is returned in a resalable condition within 30 days of the delivery date.

* excludes clearance items

Return Policy

If you are not completely satisfied with your Earthmango purchase, please return it undamaged within 30 days of receipt and we will be happy to exchange it for a replacement or refund the product cost to the credit card that was used to make the original purchase. Please note the following stipulations:

1. Items must be returned undamaged and in resalable condition to qualify for full refund.

2. Returned items will have the cost of the original shipping and handling charges deducted from the total return amount if they were paid by Earthmango under a free shipping offer.

3. Customized items can be returned for refund within 30 days for defects in materials and workmanship only. Customized items cannot be returned for design, color match or other suitability considerations. Earthmango reserves the right to make the final decision on custom order refunds.

Products Damaged in Shipment

Prior to shipment your tray was inspected for damage. If it arrives damaged, it was most likely damaged due to mishandling during shipment. If you receive a damaged product from Earthmango, please notify us immediately via e-mail or phone (972.578.5642). We will contact UPS, who will arrange a time when they can pick up the package for inspection; usually within 10 business days. Please retain the damaged product and all packing materials for UPS inspection. Failure to retain the damaged materials or to provide it to UPS for inspection can result in the loss of a refund.

Product Exchange

If you desire to exchange a product purchased from Earthmango, please contact our customer service department at customerservice@earthmango.com or by calling our 24 hour customer service line at 1.866.626.4660.

Returns Other than for an Exchange

All returned items must be returned in resalable condition to receive a full refund. Due to the weight of many of our products, it is imperative that the packing method includes: secure padding around the item particularly at the corners; sufficient space between the item and the box wall; and, the box must contain sufficient, firmly packed filler material to prevent the item from moving inside the box during sometimes rough handling.

When returning an item we recommend repacking it carefully with with the original packing materials. Since most shipping boxes are only designed for one way use, please inspect the box to make sure it is not crushed, torn or otherwise damaged. We do not recommend reusing the original box for a return if the box shows exterior damage from the original shipment.

You are responsible for returning the item undamaged and in resalable condition. If you are not sure how to safely repack the item, we recommend having it professionally packed at a local UPS shipping store to ensure that the product is well protected on its return trip to Earthmango. We also strongly recommend that you insure the item(s) for the return shipment.

Please remember to enclose your packing slip or order number with the item and ship prepaid and insured, to:

Earthmango Returns

13528 Floyd Circle

Dallas, TX 75243

Earthmango does not assume responsibility for shipping damage to items that are being returned to our store. We recommend that you insure any item being returned. For your security, please ship the return via an insured carrier (e.g., FedEx, UPS, DHL) and retain your receipt in case it is damaged by the carrier on the return trip. Please do not return products via the US Postal Service. Earthmango is not responsible for returned items that are lost in transit.

We're sorry, but we cannot accept COD packages.

last revised 12/27/2007